Samsung return policy FAQ |India & USA

What is Samsung return policy?

Samsung provides customers a 30-day money-back guarantee. Requesting a refund from the merchant entails a simple online process that requires only the entry of this order number and the customer’s email address to be executed. Samsung should obtain eligible returned items within 15 days of receipt by the customer (unless bought under a special promotion that specifically extends the trial usage window).

How Can I get a refund on Samsung?

If you purchased the phone through Samsung, follow the formal Customer Guidance process or telephone 1-844-365-6197 for additional help. If you bought the phone through a carrier or retailer, bring the phone into one of their physical places or finish their online procedure for returns and exchanges Samsung return policy (details below).

How extended is the Samsung warranty?

A. The limited standard guarantee covers the product for a year from the date of purchase, after which any service maintenance is the operator’s responsibility.

Order Cancellation

• Prices on https://www.samsung.com/in/ can only be canceled before they are packaged for shipping.
• Stop by https://www.samsung.com/in/web/search-orders to lookup your purchase.
• Customer should contact their issuer bank in the event the arrangement canceled was placed on EMI. Samsung or even Savex will not bear any interest or Closure fees assessed on EMI cancellation.
• If the purchase that has been canceled was placed at a special price, under the money back, trade, upgrade, or any other offer, the same offer benefit can be availed on a recent transaction only post successful processing of the refund.
• The new trade should also meet all offer terms to qualify, for offer advantages again.
  If the canceled order remains delivered in a rare case, please raise a return request within 24 hours in https://www.samsung.com/in/support/email/online-shop/.
• A return will be obtained only if the product is not triggered, rather than used with the Brand Seal intact.

Damaged or product not as described on our website

• Please don’t trigger or begin using the apparatus in the event of any outside damage/defect.
• When the device was activated/used, exterior damage/defect asserts won’t meet the requirements for a replacement or refund.
• In the event of any matter, report the same https://www.samsung.com/in/support/email/online-shop within one day of shipping with clear pictures of this goods and its inner and outer packaging.
• Replacement or refund will be subject to the consequence because the investigation ran through the logistics spouses.
• Merchandise will be re-shipped to one subject to the credibility of your claim along with its accessibility within ten working days of acceptance of your request.
• In the non-availability of this item, a refund will be initiated within ten working days of accepting your claim for harm.
• It might take up to 21 days for your refund credit to reflect on your account after pioneered by Savex Technologies Pvt Ltd…
• The Incident won’t meet the requirements for a replacement or refund if it’s established that the item was ruined post-delivery to the Client. In these situations, the Client will be advised by Samsung Shop or Savex Technologies Pvt Ltd regarding the investigation results in 10 working days. Samsung return policy

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